information security

Guaranteed quality – ISO certificates as foundation of translation service

21.2.2025 by Delingua

ISO certification ensures that the quality management process meets the specified requirements. Quality is an important criterion in our operations and our ISO certificates are proof of our long-term commitment to quality and processes.

As a customer, how can you ensure that the translation agency operates in accordance with an audited quality system? Quality is a key priority and part of all LanguageWire activities, and it is visible throughout the organisation. Commitment to the quality policy guarantees the best results for all parties – both those working at LanguageWire and our partners. The certificates mean that we must operate according to certain processes and thus constitute a promise of professional operations both now and in the future.

In LanguageWire’s quality management system, processes, procedures and responsibilities are documented to facilitate compliance with the quality policy and objectives. Each translation project is managed with high quality in order to ensure that the results correspond with the customer’s needs. The quality of translations produced by our language experts is also constantly monitored.

High-quality translation services

ISO 17100 is an internationally recognised translation service standard. It defines the requirements applicable to translation service providers, concerning the management of core processes, minimum competence requirements, the availability and management of resources and other measures necessary for the provision of a high-quality translation service.

ISO 17100 certified translation workflows ensure the best processes are followed in translation projects and are proof of the competence of translators and project managers, the professional management of core processes and other high-quality process implementation. The standard thus ensures the professional and formal competence of all those involved in the translation process.

LanguageWire’s certificates

An ISO 27001 certified information security management system ensures the company’s ability to manage sensitive data and keep it safe. Information security and the maintenance of the security of cloud-based technology are a crucial part of LanguageWire’s operations. Each year, LanguageWire is certified in accordance with industry ISO standards, which guarantees that it can provide its customers with the highest level of data protection and privacy.

An ISO 9001 quality management system is an indication that the company follows quality management processes and standards, operates in a customer-oriented and professional manner and focuses on continuous improvement. Read more about LanguageWire’s quality policy here.

ISO 18587 is a standard for post-editing of machine translation output. Being ISO 18587 certified is proof that the company’s machine translation post-editing process complies with strict international quality standards.

ISO 13485 is an international standard for the manufacturing of medical devices and the quality management of related services. The standard focuses on risk management and risk-based decision-making regarding both the device manufacturer and external support resources. LanguageWire provides services to several healthcare companies that benefit from the certificate.

Last but not least, there is TISAX, which is related to information security in the automotive industry. This certificate is an indication that the information security management system complies with certain security levels and allows assessment results to be shared on a specific platform. Translation for the automotive industry is also one of LanguageWire’s areas of expertise.

We value your privacy

Our customers work from a wide range of countries around the globe and to ensure compliance with regional privacy laws, we set ourselves a high standard when handling user data. We are compliant with the following privacy regulations:

General Data Privacy Regulations (GDPR)

California Consumer Privacy Act (CCPA)

For more information, read LanguageWire’s privacy policy.

5 points on using AI efficiently in your business

30.1.2025 by Delingua

Does your company use AI in content creation? For most companies, this is already part of everyday operations. Read our article for tips on how to ensure that AI tools serve your company’s goals optimally.

A recent survey (Content Marketing Institute, 2024) found that over 50% of companies use generative AI in content creation. AI is widely used to produce website content, email campaigns and various publications, among other things.

While AI delivers speed and efficiency in content creation, it needs to be accurate, brand-aligned, secure and of the highest high quality. How can we ensure that AI-generated content meets these requirements? And what kind of solution does LanguageWire offer?

We listed five points to keep in mind when using AI tools:

1. Is the information based on researched facts?

If the tool you use is not able to leverage your company’s language resources, such as your termbase and translation memory, you should be extra careful regarding the accuracy of the information. “AI hallucinations” refers to a generative AI tool producing incorrect, misleading or completely erroneous information but still presenting it as factually true. This is an unfortunately common phenomenon and even if the tool provides sources, the information can be unreliable.

AI can also expose you to the risk of plagiarism by copying content directly from sources. If the AI tool you are using does not automatically check for content originality, use plagiarism detection tools to scan for copied content.

2. Does the content sound human?

AI-generated text can easily sound robotic and monotonous. For example, the text may use phrases that do not sound natural or too far-fetched expressions that still somehow miss the point. AI does not completely replace creative work or expertise, but it is an excellent tool for creative planning. Not all generative AI output is flawless, so make sure you carefully check the tone, style, and readability of your content and make sure it sounds human.

3. Does the content match my company’s needs?

Generative AI tools can often produce seemingly random results, requiring multiple prompting rounds and extensive manual post-editing. Evaluate whether the AI tool can scale content to your growing business requirements, whether that involves creating different content versions, handling increasing volumes, adapting the content to various formats or translating content into other languages. A user-friendly and intuitive user interface also enhances productivity.

4. Are the style and terminology consistent?

Always make sure your content is consistent and aligned with your brand. We recommend that for business use, you choose an AI tool that automatically generates content that is customised to your business needs. Some AI-powered content creation tools, such as LanguageWire Generate, leverage a company’s own language resources to produce content that is aligned with a brand’s style and terminology. If the tool does not offer this feature, create a list of written brand guidelines, including terminology, and have your content team apply them to all content.

5. How secure is my data?

Unfortunately, not all tools comply with the highest security standards. So always remember to assess the data security and privacy features of the AI tool you use. Tools like LanguageWire Generate keep your data secure with enterprise-grade security, ISO standards, cloud-based infrastructure and compliance with GDPR and CCPA.

Introducing LanguageWire Generate

AI undoubtedly brings efficiency to content creation, but sometimes real success depends on the tool you use. LanguageWire Generate, our AI-powered content creation tool, uses the customer’s own language resources and delivers contextually-adjusted content that aligns with your brand’s style and terminology.

By leveraging state-of-the-art technology and your company’s language resources, LanguageWire Generate minimises content inaccuracies and produces high-quality content tailored to your business needs – without compromising on data security.

Would you like to try LanguageWire Generate and see how it meets your company’s needs? Get in touch and we can tell you more!

The article is based on LanguageWire’s article (Alisdair Mans Cornwell).

5 reasons why integration is a good idea

20.1.2025 by Delingua

LanguageWire’s APIs and connectors are a time- and effort-saving solution, helping you avoid copying text unnecessarily from one place to another and import any changes, no matter how big or small, to all language versions of your website in almost real time.

A connector is a kind of system integration that allows the customer to order a translation of the content through an existing publishing system. In practice, a customer who uses a publishing system to process their website content can use our connector to order website translations from within their content management system. Once the translations are ready, they are imported into the system as localised copies of the original page.

We have listed five key reasons why integration is a good idea.

1. Work in a familiar publishing system

LanguageWire connectors and custom API work with your CMS, PIM or DAM. You can order translations and track the progress of projects directly through the digital platform you are already using.

Integration can be built with nearly any generally used content management system. We have Adobe, Drupal, inRiver, Optimizely, Sitecore, TYPO3, Shopify, Umbraco and WordPress connectors – and many others! If you didn’t find an option suitable for your platform among our connectors, you can use our API to create a custom integration between your digital platform and LanguageWire.

2. Automate your translation management process

Copying source texts from websites and emailing them to be translated is a time-consuming process. A smarter and more efficient way to manage large volumes of website content and numerous language versions is to integrate the systems so that the process for managing the translations is as highly automated as possible. Managing online store product information in different language versions, for instance, is much easier when the processed are automated.

LanguageWire’s APIs and connectors make full automation of the process possible. Simply connect your application to a tech-enabled translation management tool, and your translations can be imported directly from the translator to the page.

3. Save time and reduce workload

By using integration, you can publish content in every language as simply as in one. Integration is a better option than time-consuming manual work, and you receive ready translations right into your own publishing system. Managing translation orders is quick and easy with a user-friendly interface. This allows you to save time and money and, above all, gain additional peace of mind when the most monotonous part in the language version release process can be eliminated. With aid of a connector, you can import any changes, no matter how big or small, to all language versions of your website or webstore in almost real time.

4. Minimise risks

Furthermore, the likelihood of making mistakes increases when a large number of files are sent back and forth, with internal editors’ modification proposals. With LanguageWire, you don’t need to make any compromises on security. HTTPS-encrypted transfer of data increases security and you can manage the integration between LanguageWire and your system with modern access control.

Our APIs are built to be very stable so you don’t lose any jobs or complete translations in the event of a network outage. With integration, you can send texts for translation securely without a flood of emails and a need to worry about human errors.

5. Higher translation quality

We work as an extension of your business by building a permanent team of project managers, linguists and engineers. By connecting your digital platform to LanguageWire’s system, you will have access to our network of over 7,000 language experts. Our experts translate more than 450 million words per year, in 500 different language pairs. No matter what languages you are looking for or what sector you work in, we’ll bring you in touch with a language expert who best meets your company’s needs.

Interested? Contact us – let’s make translation management easier!