ISO certification ensures that the quality management process meets the specified requirements. Quality is an important criterion in both Delingua’s and LanguageWire’s operations and our ISO certificates are proof of our long-term commitment to quality and processes.
As a customer, how can you ensure that the translation agency operates in accordance with an audited quality system? Quality is a key priority and part of all LanguageWire activities and it is visible throughout the organisation. Commitment to the quality policy guarantees the best results for all parties – both those working at LanguageWire and our partners. The certificates mean that we must operate according to certain processes and thus constitute a promise of professional operations both now and in the future.
In LanguageWire’s quality management system, processes, procedures and responsibilities are documented to facilitate compliance with the quality policy and objectives. Each translation project is managed with high quality in order to ensure that the results correspond with the customer’s needs. The quality of translations produced by our language experts is also constantly monitored.
High-quality translation services
ISO 17100 is an internationally recognised translation service standard. It defines the requirements applicable to translation service providers, concerning the management of core processes, minimum competence requirements, the availability and management of resources and other measures necessary for the provision of a high-quality translation service.
ISO 17100 certified translation workflows ensure the best processes are followed in translation projects and are proof of the competence of translators and project managers, the professional management of core processes and other high-quality process implementation. The standard thus ensures the professional and formal competence of all those involved in the translation process.
An ISO 27001 certified information security management system ensures the company’s ability to manage sensitive data and keep it safe. Information security and the maintenance of the security of cloud-based technology are a crucial part of LanguageWire’s operations. Each year, LanguageWire is certified in accordance with industry ISO standards, which guarantees that it can provide its customers with the highest level of data protection and privacy.
An ISO 9001 quality management system is an indication that the company follows quality management processes and standards, operates in a customer-oriented and professional manner and focuses on continuous improvement. ISO 18587 is a standard for post-editing of machine translation output. Being ISO 18587 certified is proof that the company’s machine translation post-editing process complies with strict international quality standards.
ISO 13485 is an international standard for the manufacturing of medical devices and the quality management of related services. The standard focuses on risk management and risk-based decision-making regarding both the device manufacturer and external support resources. LanguageWire and Delingua provide services to several healthcare companies that benefit from the certificate.
Last but not least, there is TISAX, which is related to information security in the automotive industry. This certificate is an indication that the information security management system complies with certain security levels and allows assessment results to be shared on a specific platform. Translation for the automotive industry is also one of LanguageWire’s areas of expertise.